Refund & Cancellation Policy

Effective Date: February 2026

Registration Confirmation

A seat in a training program is confirmed only after full payment is received. All payments are treated as final unless otherwise stated under this policy.

Cancellation & Refund Policy (Training Programs Only)

NormSecure follows a no-cancellation and no-refund policy by default.

Refund eligibility applies only to instructor-led training programs and only in cases where NormSecure cancels or reschedules a session. Refunds are not applicable for participant-initiated cancellations, non-attendance, or for consulting, advisory, or customised engagements.

No refunds shall be provided for:

• Participant-initiated cancellations
• Non-attendance or partial attendance
• Consulting, advisory, or customised engagements

Seat Transfer Policy

Participants may transfer their confirmed training seat to another individual by sharing the replacement participant’s details.

• Transfer request must be made at least 2 days (48 hours) before training
• Seat transfer allowed once per registration
• No additional charges apply for a valid transfer

Training Rescheduling by NormSecure

If NormSecure reschedules a training session, participants may transfer to the next available batch or request a full refund.

Training Cancellation by NormSecure

If a training session is cancelled by NormSecure, a full refund will be issued.

Refund Processing

Approved refunds are processed within 5–10 business days via the original payment method, subject to payment gateway timelines.

Contact

For refund requests:
info@normsecure.com